[Book]
CASES IN CALL CENTER MANAGEMENT
Author(s) :
Feinberg, Richard, Ruyter, Ko de, Bennington, Lynne
ISBN :
9798179924425
Call No :
005.21 FEI
Publication Year :
2006
Publication Place :
Mumbai
Medium :
English
Publisher :
Jaico Publishing House
Keywords :
Leadership, Strategic Management, Sales Management, Human Resource Management, Customer Relations, Employee Motivation, Operational Management, History of call Centers, Marketing Communications, Quality Assurance
Subject :
Strategic Management
| Accession No | Description | Status |
| 21875 |
Year : 2010 Month : 07
| Available |
| 21874 |
Year : 2010 Month : 07
| Available |
| 21873 |
Year : 2010 Month : 07
Reference Only
| Available |