[Book]
SERVICE MANAGEMENT: CONCEPTS, PRINCIPLES AND APPLICATIONS FOR SRI LANKA
Author(s) :
Gunawardane,Gamini
ISBN :
0789556863802
Call No :
005,GUN
Publication Year :
2017
Publication Place :
Colombo 10
Medium :
English
Publisher :
Dayawansa Jayakody
Abstract :
This book is the culmination of several years of exploring the state of service management and service management education in Sri Lanka by way of interviews of a large number of academics, educational administrators and private sector managers.
Keywords :
Improvement, Design, Measurement, Human Resource Management, Services Marketing , Customer Relations, Customer Experience, Supply chain management, Service Management, Service Strategy, Service Quality, Managing Public Services, Globalization of Services, Managing Service Operations
Subject :
Management
| Accession No | Description | Status |
| 26665 |
Permanent Reference
| Available |